Introduction

Welcome to The Petzo, owned and operated by Snifferpounce Private Limited. By accessing or using our website (https://thepetzo.com/), you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

Snifferpounce Private Limited
Address: Kothaguda, Kondapur, Hyderabad, Rangareddi, Telangana, India, 500084
Contact Number: +91-6305424124
Email: info@thepetzo.com

2. Services Provided

The Petzo offers a range of services, including but not limited to:

• Pet Grooming
• Pet Hostels
• Pet Training
• Pet Walking Services
• Pet Fun Places
• Video Consultation
• Pet Insurance
• House Cleaning for Pet Owners

The services provided by The Petzo are subject to availability, and the terms regarding these services may vary depending on the specific service you engage in.

3. User Responsibilities

Users must:

• Provide accurate and up-to-date information while booking any service.
• Comply with any guidelines or rules specific to the services.
• Ensure timely payment for the services availed.

We reserve the right to cancel or deny services if the information provided is found to be inaccurate.

4. Payment Terms

We accept various payment methods, including credit cards, debit cards, and other digital payment systems. Payment must be completed at the time of booking or availing services.

Service Booking

• All bookings must be made at least 24 hours in advance through the Petzo platform.
• Cancellation Policy: Cancellations must be made at least 12 hours before the scheduled service. A late cancellation fee of Rs 300 will apply if canceled after this period.

5. Account Creation and Security

To access certain services, users may be required to create an account. By creating an account, you agree to:

• Maintain the confidentiality of your account credentials.
• Provide accurate and complete information during account creation.

6. Intellectual Property

All content, including text, images, logos, and graphics on The Petzo website, is the property of Snifferpounce Private Limited and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

7. Third-Party Services

Some services on our platform may be provided by third-party partners. We are not liable for the actions or services provided by third parties, and any interaction you have with them is subject to their terms and conditions.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

Snifferpounce Private Limited will not be held liable for any direct, indirect, incidental, or consequential damages resulting from:

• The use or inability to use our services.
• Unauthorized access to user data.
• Actions taken based on information provided through the website.

10. Termination of Services

We reserve the right to terminate or suspend access to our services at any time, without notice, for reasons including but not limited to:

• Violation of these terms.
• Misuse of services.
• Engagement in fraudulent or illegal activities.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Telangana, India.

12. Dispute Resolution

Any disputes arising from the use of our services will be resolved through negotiation. If a resolution cannot be reached, the dispute will be subject to arbitration as per the laws of Telangana, India.

13. Changes to Terms and Conditions

Snifferpounce Private Limited reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review the terms periodically.